General Support
For general questions, technical issues, account or server problems, or anything that does not fit another support category.
- Technical problems
- Server questions
- Discord questions
- General assistance
Timberland Ridge support
Need
a hand?
Open a ticket, pick a category, and keep your Discord DMs open.
One connected process
Support, without the runaround.
Start here
Open a Support Ticket
Timberland Ridge support is handled through our Discord ticket system.
Join the Timberland Ridge Discord, open the tickets channel, and use the ticket panel to select the type of help you need.
Once your ticket is created, our bot will contact you through Discord DMs. You can continue the conversation with the support team directly through your DMs.
The DM-based process
How Timberland Tickets Work
Your ticket starts in Discord, but the support conversation happens privately through direct messages.
01
Join Discord
Join the official Timberland Ridge Discord server.
02
Open the Tickets Channel
Navigate to the tickets channel and locate the support ticket panel.
03
Choose Your Category
Select the category that best matches the issue you need help with.
04
Check Your DMs
The Timberland ticket bot will contact you through Discord DMs. Make sure your privacy settings allow direct messages.
KEEP YOUR DMs OPEN
Timberland's ticket system communicates with you through Discord DMs. If you open a ticket but do not receive a message from the bot, check your Discord privacy settings and make sure server members are permitted to send you direct messages.
You should also check your Message Requests if Discord places the bot's message there.
Choose carefully
Choose the Right Ticket
Selecting the closest category helps the right team understand your request sooner.
Donation Support
For questions or problems involving a payment, purchase, donation, or associated perk.
- Payment issues
- Missing purchases
- Missing perks
- Purchase questions
Report a Member
Use this category to report a Timberland Ridge member for suspected rule violations or inappropriate conduct.
Please provide usernames or IDs, a description of what happened, when it happened, and screenshots, clips, or other evidence when available.
Member reports are handled confidentially.
Report Staff
Use this category to report the conduct of a Timberland Ridge staff member.
Provide the staff member's username, a detailed explanation of what happened, and any available evidence.
Staff reports are handled confidentially.
Appeal Review
Use this category to request review of a ban, mute, kick, warning, or other moderation action issued to you.
If your moderation DM contains an Appeal This Decision button, use it. Otherwise, open an Appeal Review ticket and provide your case number with a clear statement explaining why you are requesting review.
Prepare your ticket
Help Us Help You
Providing complete information when you open your ticket helps the support team understand the issue and respond more efficiently.
- A clear description of the issue
- When the issue occurred
- Relevant usernames or player IDs
- Case number, if applicable
- Screenshots
- Video clips
- Relevant logs or error messages
- Anything you already tried to resolve the issue
The more useful information you provide at the beginning, the easier it is for staff to investigate your issue.
Reports
Reporting a Member or Staff Issue
Include the username or ID, explain what happened, provide the approximate date or time if known, and attach supporting evidence whenever possible.
Reports are handled confidentially. Information may still be shared with appropriate staff members when necessary to investigate and resolve the report.
Appeals
Appealing a Decision
Use the Appeal This Decision button in your moderation DM when available. Otherwise, open an Appeal Review ticket and include your case number with a clear explanation.
Submitting an appeal does not guarantee that the original decision will be changed.
Response times
When Will I Receive a Response?
Tickets are reviewed in the order they are received. Response times vary depending on staff availability, the number of open tickets, and the amount of investigation required.
Please avoid opening duplicate tickets for the same issue, as this may make it harder for staff to assist you efficiently.
Leadership contact
Urgent or Serious Matter?
For serious matters that require the attention of Timberland Ridge leadership, you may contact the Board of Directors directly.
bod@timberlandridgerp.comThe Board of Directors will review your message and respond as soon as reasonably possible.
EMAIL THE BOARD OF DIRECTORS
For ordinary support questions, technical problems, reports, appeals, and purchase issues, please use the Discord ticket system first.
Timberland Ridge support is for matters involving the Timberland Ridge community and services. It is not an emergency service. If you are experiencing a real-world emergency or immediate threat to someone's safety, contact the appropriate local emergency services.
Common questions
Frequently Asked Questions
Find quick answers about tickets, reports, appeals, and support.
Join the Timberland Ridge Discord and open a support ticket using the panel in the tickets channel. You may also ask a staff member for simple questions, but issues requiring investigation or private information should be handled through a ticket.
Timberland uses a DM-based Discord ticket system. Open a ticket from the panel inside the Discord server and choose the appropriate category. The ticket bot will then contact you through Discord DMs, where you can continue the support conversation.
General Support covers general questions and technical problems. Donation Support covers payment, purchase, or perk issues. Report a Member covers suspected member rule violations. Report Staff covers staff conduct concerns. Appeal Review covers moderation decisions issued to you.
Provide a clear description, when it occurred, and relevant usernames, IDs, case numbers, screenshots, clips, logs, or other evidence. More useful information helps staff investigate the issue.
Open a Report a Member ticket, include the member's username or ID, explain what happened, and attach evidence when available. Reports are handled confidentially.
Open a Report Staff ticket. Provide the staff member's username, explain the situation clearly, and attach available evidence. Staff reports are reviewed by senior staff and/or the Board of Directors as appropriate and are handled confidentially.
Use the Appeal This Decision button in your moderation DM when available. Otherwise, open an Appeal Review ticket and provide your case number with a statement explaining why you are requesting review.
Tickets are handled in the order received. Response times depend on staff availability, ticket volume, and issue complexity. Do not open duplicate tickets for the same matter.
Check Discord privacy settings and permit direct messages from server members. Also check Message Requests. If you still cannot receive the bot's message, ask an online staff member for assistance.
Use the Board email for urgent or serious Timberland Ridge matters requiring leadership attention. For ordinary support, reports, appeals, technical issues, and purchases, use the Discord ticket system first.
Still need help?
Still Need Help?
Join the Timberland Ridge Discord and open a support ticket. Our staff will help point you in the right direction.